Terms of Service

PROPERTY PROS FAMILY GROUP LLC d/b/a Property Pros of Hot Springs

Effective as of August 3, 2026

PREAMBLE

This Terms of Service Agreement (this “Agreement”) is entered into and made effective as of August 3, 2026 (the “Effective Date”), by and between PROPERTY PROS FAMILY GROUP LLC, an Arkansas limited liability company doing business as Property Pros of Hot Springs (“Company”), and the individual or entity that submits a Booking Request, receives Services, or accesses or uses the Site (“Client”). Company and Client are each referred to herein as a “Party” and collectively as the “Parties.”

RECITALS

A. Company is engaged in the business of providing residential, move-out, and short-term rental turnover cleaning services in and around Garland County, Arkansas.

B. Company operates an internet website and associated customer portal through which prospective and existing clients may request cleaning services, manage bookings, receive invoices, and access service documentation.

C. Client desires to engage Company to perform cleaning services at one or more properties, to access and use the Site, or both.

D. The Parties desire to set forth the terms and conditions governing the provision of Services by Company and the use of the Site by Client.

NOW, THEREFORE, in consideration of the mutual covenants and agreements set forth herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:

ARTICLE 1 — DEFINITIONS

1.1 For purposes of this Agreement, the following capitalized terms have the meanings set forth below. Terms defined elsewhere in this Agreement have the meanings there ascribed to them.

1.2 “Access Credentials” means any key, lockbox code, garage code, keypad or smart-lock code, alarm code, gate code, or other instruction, device, or credential furnished by Client to enable entry to the Premises.

1.3 “Agreement” means this Terms of Service Agreement, together with the Privacy Policy incorporated by reference under Article 24 and each Confirmed Booking issued hereunder.

1.4 “Booking” means an engagement of Company to perform Services at the Premises on a specified date and time.

1.5 “Booking Request” means a request for Services submitted by Client through the Site, by telephone, or by other means accepted by Company, which constitutes an offer by Client and does not, standing alone, create a Booking.

1.6 “Business Day” means any day other than a Saturday, Sunday, or day on which banking institutions in the State of Arkansas are authorized or required to close.

1.7 “Cleaning Professional” means an independent cleaning contractor engaged by Company under a separate written independent-contractor agreement, who elects whether to accept individual Bookings made available through the Site, as further described in Article 9. Client is not a party to any such agreement, and no such agreement is governed by this Agreement.

1.8 “Clean Report” means the tokenized report furnished by Company to the owner of a short-term rental property following completion of Turnover Services, comprising the agreed checklist, Job Photographs, and related notations.

1.9 “Confirmed Booking” means a Booking Request that Company has expressly accepted in accordance with Section 4.3, evidenced by a status of “Confirmed” in the Portal and a confirmation notice transmitted to Client.

1.10 “Custom Quote” means an individually negotiated price furnished by Company for Services not susceptible to pricing under the Fee Schedule.

1.11 “Emergency Clean” means Services scheduled to commence within twenty-four (24) hours of the time of Booking or of a rescheduling request, as applicable.

1.12 “Fee Schedule” means the schedule of service prices, add-on charges, Rush Fees, recurring-schedule discount rates, referral credits, and Premises-size criteria published by Company on the Site, as in effect from time to time.

1.13 “Job Photographs” means the photographic images of the Premises captured by a Cleaning Professional before, during, and after performance of the Services, as further described in Article 10.

1.14 “Portal” means the authenticated customer portal made available by Company as part of the Site.

1.15 “Premises” means the real property, dwelling, or unit at which Services are to be performed, as identified in the applicable Booking.

1.16 “Priority Clean” means Services scheduled to commence within forty-eight (48) hours, but not within twenty-four (24) hours, of the time of Booking or of a rescheduling request, as applicable.

1.17 “Recurring Schedule” means a Booking arrangement under which Services are performed at the Premises on a repeating weekly, bi-weekly, or monthly basis.

1.18 “Rush Fee” means the supplemental charge assessed for a Priority Clean or an Emergency Clean pursuant to Article 6, in the amount set forth in the Fee Schedule.

1.19 “Service Fee” means the aggregate amount payable by Client for a Booking, comprising the applicable base charge, per-bedroom and per-bathroom charges, add-on charges, any Rush Fee, and any applicable discount, each as set forth in the Fee Schedule and as determined under Articles 5 and 6.

1.20 “Services” means the residential cleaning, deep cleaning, move-out cleaning, short-term rental turnover cleaning, and related services performed or arranged by Company for Client.

1.21 “Site” means Company’s internet website, the Portal, and all associated booking, scheduling, reporting, and communication tools operated by Company.

1.22 “Turnover Services” means short-term rental turnover cleaning Services performed at a Premises operated as a short-term rental.

1.23 In this Agreement: (a) the singular includes the plural and vice versa; (b) “including” and “includes” mean including or includes without limitation; (c) “days” means calendar days unless Business Days are specified; and (d) references to Articles and Sections are references to Articles and Sections of this Agreement.

ARTICLE 2 — ACCEPTANCE; SCOPE; ELIGIBILITY

2.1 Acceptance. Client accepts and becomes bound by this Agreement upon the earliest to occur of: (a) submission of a Booking Request; (b) authentication to the Portal; or (c) acceptance of performance of the Services by Company. Client’s continued use of the Site or continued receipt of Services constitutes continuing acceptance of this Agreement as then in effect.

2.2 Scope. This Agreement governs (a) Client’s access to and use of the Site, (b) the engagement of Company to perform, and Company’s performance of, the Services, and (c) all financial terms applicable thereto, including prices, fees, invoicing, and refunds.

2.3 Parties Governed. This Agreement governs the relationship between Company and Client only. It does not govern the relationship between Company and any Cleaning Professional, which is established exclusively by a separate written agreement executed by each Cleaning Professional upon engagement by Company. No Cleaning Professional is a party to this Agreement, and nothing in this Agreement confers upon Client any right under, or any right to enforce, any agreement between Company and a Cleaning Professional.

2.4 Eligibility. The Site and the Services are offered solely to individuals who are eighteen (18) years of age or older and who possess the legal capacity to enter into a binding contract. Company does not knowingly provide the Site or the Services to, or knowingly collect information from, any person under the age of eighteen (18).

2.5 Authority. Each person submitting a Booking Request represents and warrants that such person is (a) acting on such person’s own behalf, or (b) duly authorized to bind the entity or property owner on whose behalf the Booking Request is submitted.

2.6 Order of Precedence. In the event of a conflict between the provisions of this Agreement and the terms of a Confirmed Booking with respect to the price, scope, date, or time of a particular Booking, the terms of the Confirmed Booking shall control as to that Booking only.

ARTICLE 3 — SERVICE AREA

3.1 Company provides the Services within Garland County, Arkansas, including the City of Hot Springs and Hot Springs Village (the “Service Area”).

3.2 Company may, in its discretion, accept a Booking Request for a Premises located outside the Service Area. Acceptance of any such Booking Request shall not constitute a waiver of this Article 3 or an expansion of the Service Area for any other purpose.

ARTICLE 4 — FORMATION OF BOOKINGS

4.1 Booking Request. Client initiates a Booking by submitting a Booking Request specifying the Premises, the type of Services requested, the applicable bedroom and bathroom counts, any add-on Services, and the requested date and time.

4.2 No Binding Obligation Upon Request. A Booking Request constitutes an offer by Client. Submission of a Booking Request does not create a Booking, does not obligate Company to perform the Services, and does not obligate Client to pay any amount.

4.3 Acceptance by Company. Every Booking Request is subject to individual review and express acceptance by Company. Company accepts a Booking Request by designating it as “Confirmed” in the Portal and transmitting a confirmation notice to Client. Such acceptance constitutes the formation of a binding Booking at the price, date, and time stated in the confirmation notice.

4.4 Rejection or Modification. Prior to acceptance under Section 4.3, Company may decline a Booking Request or propose a different date, time, scope, or price. Company shall state the reason for any rejection or proposed modification.

4.5 Initial Walkthrough. In connection with the first performance of Services at a Premises, Company shall conduct a brief walkthrough with Client to identify priority areas, fragile or delicate items, and special instructions. All instructions and disclosures made by Client during such walkthrough shall be deemed incorporated into the applicable Booking.

ARTICLE 5 — SERVICE FEES

5.1 Fee Schedule Governs. All prices, add-on charges, Rush Fees, recurring-schedule discount rates, referral credits, and Premises-size criteria are those set forth in the Fee Schedule published on the Site at the time the Booking Request is submitted. The Fee Schedule in effect at that time governs the Booking, is displayed to Client prior to submission of the Booking Request, and is carried into the confirmation notice issued under Section 4.3. The confirmation notice states the binding Service Fee for that Booking.

5.2 Service Categories. Company offers Standard Clean, Deep Clean / Move-Out, and Turnover Services. The Service Fee for a Standard Clean and for a Deep Clean / Move-Out comprises a base charge for the applicable service category, plus a per-bedroom charge and a per-bathroom charge determined by the bedroom and bathroom counts of the Premises, each at the rate set forth in the Fee Schedule.

5.3 Add-On Services. The following add-on Services are available at the charges set forth in the Fee Schedule:

5.3.1 Certain add-on Services are included at no additional charge with a Deep Clean / Move-Out, as specified in the Fee Schedule. Where an add-on Service is so included, no separate charge is assessed for it.

5.4 Custom Quote for Larger Premises. Where the Premises meets or exceeds the size criteria published on the Site — whether by reason of its bedroom count, its bathroom count, or both — no scheduled price shall be generated by the Site, and a Custom Quote shall be furnished in place of a scheduled price. Company shall contact Client within twenty-four (24) hours to arrange a walkthrough and to furnish the Custom Quote. No Booking shall be formed and no amount shall be owing until Client accepts such Custom Quote in a writing, which may be transmitted by electronic mail or text message. Client is directed to the size criteria published on the Site, which state the bedroom and bathroom counts at and above which a Custom Quote applies in place of a scheduled price.

5.5 Turnover Services. Turnover Services are priced as a flat rate per Premises, established by agreement of the Parties in advance of performance, and are not priced under Sections 5.2 and 5.3. Such flat rate shall apply to each subsequent turnover at that Premises until the Parties agree in writing to a different rate. Where the Parties so agree in advance of acceptance of the Booking Request under Section 4.3, the flat rate may be adjusted by reference to the occupancy of the Premises for the applicable stay. No occupancy adjustment shall be applied unless pre-agreed between Company and Client before the Booking is confirmed. Client acknowledges that the Site does not generate an automatic price for Turnover Services.

5.6 Recurring Schedule Discounts. Where Client books a Recurring Schedule through the Portal, a discount applies to each visit at the rate set forth in the Fee Schedule for the applicable weekly, bi-weekly, or monthly interval. No discount applies to a one-time, non-recurring Booking.

5.6.1 The applicable discount is calculated against the entire subtotal for the visit, inclusive of add-on Services and inclusive of any Rush Fee. A Rush Fee is therefore discounted on the same basis as every other component of the Service Fee.

5.6.2 Recurring Schedule discounts are available in connection with Bookings placed through the Portal by an authenticated Client. Client may modify or discontinue a Recurring Schedule at any time upon notice to Company; Article 7 shall apply to each individual visit thereunder.

5.7 Referral Credit. Where a new client identifies Client by name in the referral field of a Booking Request, Client shall earn a referral credit in the amount set forth in the Fee Schedule. a credit applied against Client’s next invoice, earned upon completion of the referred party’s first Booking. Referral credits have no cash value in excess of the amount so published, are not transferable, and may not be redeemed for cash. Company may modify or discontinue the referral program prospectively, provided that Company shall honor all credits earned prior to such modification or discontinuation.

5.8 Estimates Not Binding. Any price displayed by the Site prior to acceptance under Section 4.3 constitutes a non-binding estimate. The price stated in the confirmation notice constitutes the binding Service Fee for that Booking. Company shall not be bound by any price displayed in error by reason of software defect, data error, or misconfiguration.

5.9 Prospective Changes to the Fee Schedule. Company may amend the Fee Schedule at any time by publishing a revised Fee Schedule on the Site. No amendment to the Fee Schedule shall apply to any Confirmed Booking existing as of the date such amendment is published. Each Booking is governed by the Fee Schedule in effect at the time the corresponding Booking Request was submitted.

ARTICLE 6 — RUSH FEES; NON-REFUNDABILITY

6.1 Assessment of Rush Fees. Where Client requests Services on an expedited basis, a Rush Fee applies in addition to all other charges, as follows:

6.2 Automatic Determination. The Site determines the applicable category automatically from the date and time selected by Client and displays the corresponding Rush Fee prior to submission of the Booking Request.

6.3 NON-REFUNDABILITY. Upon acceptance of a Booking Request under Section 4.3, any Rush Fee included therein is fully earned by Company and is non-refundable. The Rush Fee shall remain payable notwithstanding that Client subsequently reschedules the Services to a later date or time that would not itself have given rise to a Rush Fee, and notwithstanding that Client subsequently cancels the Booking. Client acknowledges that the Rush Fee compensates Company for the reallocation of scheduling capacity and the displacement of other engagements, which occurs upon acceptance of the Booking Request and is not reversed by a subsequent change of date.

6.4 Escalation; Uplift Only. Where Client reschedules Services to an earlier date or time such that the Booking advances from the Priority Clean category into the Emergency Clean category, Client shall be charged only the incremental difference between the Rush Fee previously assessed and the Rush Fee applicable to the new category. In no event shall Client be charged the full Rush Fee for both categories in respect of the same Booking.

6.5 No Reduction. A Rush Fee, once assessed and included in a Confirmed Booking, shall not be reduced or eliminated by reason of any subsequent rescheduling to a later date or time.

6.6 Illustrations. For the avoidance of doubt, and in each case by reference to the Rush Fee amounts set forth in the Fee Schedule in effect for the Booking:

6.6.1 Client books for performance within twenty-four (24) hours. The applicable Emergency Clean Rush Fee is assessed. Client thereafter reschedules performance to the following week. The Emergency Clean Rush Fee remains payable in full, notwithstanding that the rescheduled date would not itself have given rise to any Rush Fee.

6.6.2 Client books a Priority Clean and the applicable Priority Clean Rush Fee is assessed. Client thereafter advances performance into the twenty-four (24) hour window. Client is charged only the incremental difference between the Priority Clean Rush Fee and the Emergency Clean Rush Fee, and not the sum of both.

6.6.3 Client books Services three (3) weeks in advance, and no Rush Fee is assessed. Client thereafter advances performance into the forty-eight (48) hour window. The applicable Priority Clean Rush Fee is assessed as of the date of such rescheduling.

6.6.4 Client books a Recurring Schedule visit that falls within a Rush Fee window. The applicable Rush Fee is assessed and is then discounted together with the balance of the Service Fee in accordance with Section 5.6.1.

6.7 Company Cancellation. Where Company cancels a Confirmed Booking pursuant to Section 7.5, Section 6.3 shall not apply, and Company shall refund or credit any Rush Fee assessed in connection with such Booking.

6.8 Discretionary Waiver. Company may waive a Rush Fee in its discretion. No such waiver shall constitute a course of dealing or a waiver of Company’s right to assess Rush Fees in respect of any other Booking.

ARTICLE 7 — RESCHEDULING; CANCELLATION; NON-ACCESS

7.1 Modification of Bookings. Client may request modification of a Confirmed Booking through the Portal. Modifications to the date or time of performance require the express acceptance of Company. Modifications not affecting the date or time of performance take effect upon submission.

7.2 Cancellation and Rescheduling With Notice. Client may cancel or reschedule a Confirmed Booking without charge upon not less than twenty-four (24) hours advance notice, subject in all cases to Article 6.

7.3 Late Cancellation. Where Client cancels or reschedules a Confirmed Booking upon less than the notice required by Section 7.2, Company may assess a late cancellation charge equal to Fifty Dollars ($50.00) or fifty percent (50%) of the Service Fee for the affected Booking, whichever is less.

7.4 Non-Access; Lockout. Where a Cleaning Professional arrives at the Premises during the scheduled window and is unable to obtain entry or to commence the Services — including by reason of inoperative or altered Access Credentials, an armed alarm system not disclosed to Company, the absence of a person whose presence was required to permit entry, or the presence of an animal rendering performance unsafe — Company shall attempt to contact Client by telephone and text message and shall wait not more than thirty (30) minutes. If the Services cannot then be commenced, the occurrence shall be treated as a late cancellation and Section 7.3 shall apply.

7.5 Cancellation by Company. Company may cancel or reschedule a Confirmed Booking by reason of illness, equipment or vehicle failure, hazardous weather or road conditions, a Force Majeure Event, or an emergency at another premises. Company shall notify Client as promptly as practicable and shall offer the next available performance window. Client shall incur no charge for Services not performed, and Section 6.7 shall apply to any Rush Fee.

ARTICLE 8 — ACCESS TO THE PREMISES

8.1 Furnishing of Access Credentials. Client shall furnish Company with Access Credentials sufficient to permit entry to the Premises, or shall ensure that an authorized person is present to permit entry at the scheduled time.

8.2 Client Representations. By furnishing Access Credentials, Client represents and warrants that: (a) Client possesses the lawful right to authorize entry to the Premises; (b) the Access Credentials are accurate and current as of the scheduled date of performance; and (c) any alarm system has been disarmed or the necessary codes and instructions have been furnished to Company.

8.3 Notice of Change. Client shall notify Company of any change to the Access Credentials in advance of the next scheduled performance. Failure to do so is the principal cause of non-access under Section 7.4, and the charge assessed under Section 7.3 shall apply.

8.4 Handling of Access Credentials. Company shall disclose Access Credentials only to the Cleaning Professional who has accepted the applicable Booking and only for the period reasonably necessary to perform the Services. Access Credentials shall be maintained within the same secured systems as Client’s other information.

8.5 Physical Keys. Where Client furnishes a physical key, Company shall maintain such key in a secured location, identified by code rather than by Client’s name or by the address of the Premises, and shall return such key to Client upon request. Client may direct in writing that Company not retain a physical key.

ARTICLE 9 — PERFORMANCE BY CLEANING PROFESSIONALS

9.1 Independent Contractor Status. The Services are performed by Cleaning Professionals, who are independent contractors and are not employees, agents, or servants of Company. Each Cleaning Professional:

9.1.1 independently determines whether to accept any given Booking at the compensation offered for that Booking, and may decline any Booking without consequence;

9.1.2 furnishes their own equipment, cleaning supplies, and transportation, subject to Section 9.1.5;

9.1.3 controls the manner and means by which the Services are performed, including the methods, sequence, and hours of work;

9.1.4 is compensated on the basis of a share of the applicable Service Fee for each Booking accepted, and is not paid a wage, salary, or hourly rate by Company; and

9.1.5 is not required to furnish materials that Client elects to supply for the Premises. Where Client supplies materials — including linens under Section 5.3, restocking inventory for Turnover Services, or cleaning products Client keeps at the Premises — those materials are furnished by Client and fall outside Section 9.1.2.

9.2 Separate Written Agreement. Each Cleaning Professional executes a separate written agreement with Company upon engagement, which governs the terms of that engagement. Client is not a party to any such agreement, acquires no rights under it, and is not bound by it. This Agreement does not govern, and shall not be construed as governing, the relationship between Company and any Cleaning Professional.

9.3 Company Responsibility. Notwithstanding Sections 9.1 and 9.2, Company remains responsible to Client for the Services in accordance with Articles 13 and 14. Client shall direct all claims, complaints, and requests for remedy to Company, and not to any Cleaning Professional.

9.4 Availability and Acceptance of Bookings. Confirmed Bookings are made available to Cleaning Professionals, who elect whether to accept them. A Cleaning Professional accepts a Booking by claiming it. Company may propose a particular Cleaning Professional for a given Booking, but any such proposal constitutes an offer only, and that Cleaning Professional’s acceptance remains voluntary in every case. Client may request that a different Cleaning Professional accept subsequent Bookings, and Company shall use reasonable efforts to make those Bookings available accordingly, subject always to voluntary acceptance. Client is not required to state a reason for any such request. Company does not guarantee that any particular Cleaning Professional will accept any particular Booking.

9.5 Scheduling Determined by Client. The date and time at which the Services are performed are those requested by Client under Section 4.1 and confirmed under Section 4.3. Company does not set the working hours of any Cleaning Professional.

9.6 Standards for the Work Product. Company specifies the result to be achieved, including service checklists, the scope set forth in Article 11, quality standards, and the photographic documentation described in Article 10, and conditions payment for a Booking upon satisfaction of those specifications. Such specifications define the required outcome of the Services. They do not direct the manner, means, methods, sequence, or hours by which a Cleaning Professional achieves that outcome, which remain within the Cleaning Professional’s control under Section 9.1.3.

9.7 Anonymity in Turnover Services. With respect to Turnover Services, Company maintains a deliberate separation of identities: the Cleaning Professional is not furnished the name or contact information of the property owner or of any guest, and the property owner is not furnished the name or contact information of the Cleaning Professional. The Clean Report reflects the work performed, the checklist, and the Job Photographs, and does not identify the Cleaning Professional. Client acknowledges this separation and agrees not to circumvent it.

ARTICLE 10 — PHOTOGRAPHIC DOCUMENTATION

10.1 Consent to Photography. Client consents to the capture of Job Photographs by the Cleaning Professional within the Premises before, during, and after performance of the Services. Job Photographs are captured for the purposes of quality assurance, verification of performance, authorization of payment to the Cleaning Professional, and documentation of the condition of the Premises.

10.2 Subject Matter. Job Photographs depict the areas subject to the Services, including the visible condition of rooms and surfaces and any damage or missing item observed. Under their engagement agreements with Company, Cleaning Professionals are required not to photograph persons, documents, display screens, correspondence, medication, or other items of an evidently personal nature.

10.3 Storage. Job Photographs are stored within Company’s private, access-controlled, encrypted storage systems. Job Photographs are not published and are not sold.

10.4 Disclosure. Job Photographs are accessible to Company’s management personnel. With respect to Turnover Services, Job Photographs are furnished to the owner of the Premises as a component of the Clean Report, by means of a tokenized link transmitted by electronic mail. Client acknowledges that any person in possession of such link may access the Clean Report, and Client shall safeguard such link accordingly.

10.5 Restriction on Promotional Use. Company shall not use any Job Photograph in advertising, marketing, social media, or on the Site without the prior written consent of Client. Company shall request such consent separately, and Client is under no obligation to grant it.

10.6 Limitation and Opt-Out. Client may direct Company, by written notice, to limit the capture of Job Photographs in designated areas of the Premises or to refrain from capturing Job Photographs entirely. Client acknowledges that Job Photographs constitute the principal contemporaneous record of the condition of the Premises, and that an election under this Section 10.6 may materially impair the ability of either Party to substantiate or refute a claim under Article 14.

10.7 Retention. Company retains Job Photographs for so long as reasonably necessary for quality assurance, payment administration, and the resolution of any pending claim. Client may request deletion of Job Photographs in accordance with the Privacy Policy referenced in Article 24.

ARTICLE 11 — SCOPE OF SERVICES; EXCLUSIONS

11.1 Standard Clean. A Standard Clean comprises the cleaning of surfaces, floors, bathrooms, and the kitchen, including dusting, wiping, vacuuming, mopping, and the cleaning of sinks, countertops, toilets, tubs, showers, and mirrors, together with removal of household refuse.

11.2 Deep Clean / Move-Out. A Deep Clean or Move-Out Clean comprises all elements of a Standard Clean, together with the cleaning of appliance and cabinet interiors, baseboards, and door frames, and such additional detail work as is customary.

11.3 Turnover Services. Turnover Services comprise the elements of the turnover checklist agreed between the Parties for the applicable Premises, which typically include linen service, restocking from Client’s inventory list, refuse removal, staging, and a photographically documented damage and low-stock report.

11.4 Excluded Services. The Services expressly exclude, and Company shall have no obligation to perform:

11.4.1 remediation of biohazardous material, including blood, bodily fluids, sewage, animal waste, and controlled-substance residue;

11.4.2 mold remediation, hoarding remediation, pest or rodent remediation, and crime-scene remediation;

11.4.3 any work requiring elevation above a two-step stool, including any work requiring a full ladder;

11.4.4 the relocation of furniture or appliances exceeding approximately twenty-five (25) pounds in weight;

11.4.5 cleaning of exterior windows, roofs, gutters, chimneys, and crawl spaces;

11.4.6 laundry services other than the linen service described in Section 5.3;

11.4.7 the care or supervision of animals, children, or plants; and

11.4.8 the use of any cleaning agent supplied by Client that is unfamiliar to the Cleaning Professional, or the application of bleach to any surface where such application presents a risk of damage.

11.5 Additional Services. Company may, upon request, furnish a separate quotation for services excluded under Section 11.4, or may refer Client to a third-party provider. Company makes no representation or warranty regarding any third-party provider so referred.

11.6 Unsafe or Unsanitary Conditions. Where a Cleaning Professional determines that a condition at the Premises renders performance unsafe or unsanitary — including the absence of running water or electrical service, extreme ambient temperature, an aggressive animal, biohazardous material, evidence of illegal activity, evidence of pest infestation, or the presence of any person exhibiting threatening behavior — the Cleaning Professional will cease work, depart the Premises, and notify Company. Company shall promptly notify Client. A cessation of work under this Section 11.6 shall be treated as a late cancellation under Section 7.3.

ARTICLE 12 — CLIENT OBLIGATIONS

12.1 Client shall furnish accurate and complete information concerning the Premises, its condition, and the Access Credentials.

12.2 Client shall ensure that water, electrical service, and reasonable climate control are available at the Premises at the time of performance.

12.3 Client shall secure all animals at the Premises or shall disclose their presence in the Booking Request.

12.4 Valuables. Client shall secure, and remove from open areas, all currency, jewelry, firearms, prescription medication, collectibles, irreplaceable items, and documents of value prior to performance. Cleaning Professionals do not handle firearms under any circumstance, and the handling of firearms is outside the scope of the Services.

12.5 Disclosure of Delicate Items. Client shall disclose to Company, at the walkthrough conducted under Section 4.5 or in the notes accompanying the Booking Request, the existence and location of any item that is fragile, antique, of unusual value, or that requires a particular cleaning agent or method. Company shall exclude any such item from the Services upon request.

12.6 Conduct. Client shall not subject any Cleaning Professional or any personnel of Company to harassment, discrimination, threats, or an unsafe environment. Any such conduct shall entitle Company to terminate performance immediately and to terminate this Agreement under Section 26.3.

12.7 Scope Discipline. Client shall not direct a Cleaning Professional to perform work outside the scope of the applicable Booking. Work outside that scope is not authorized by Company, is not covered by Company’s insurance, and may be declined. Client may request a quotation for additional work from Company in accordance with Section 11.5.

ARTICLE 13 — SERVICE QUALITY; RE-CLEAN REMEDY

13.1 Notice of Deficiency. Client shall notify Company of any deficiency in the Services within forty-eight (48) hours following completion of performance, by telephone, text message, or electronic mail, specifying with reasonable particularity the areas or items alleged to be deficient.

13.2 Re-Clean. Upon timely notice under Section 13.1, Company shall re-perform the Services with respect to the areas or items identified, at no additional charge, within three (3) Business Days.

13.3 Primary Remedy. The re-clean remedy set forth in Section 13.2 constitutes Client’s primary remedy for deficient performance. Where re-performance fails to remedy the deficiency, Company shall negotiate an equitable adjustment of the Service Fee with Client in good faith.

13.4 Post-Service Rating. Company transmits a rating request following completion of each Booking. Ratings of the highest tier are directed to a public review platform. Ratings below the highest tier are directed privately to Company’s management for remediation.

ARTICLE 14 — PROPERTY DAMAGE CLAIMS; INSURANCE

14.1 Notice of Claim. Client shall report any damage to the Premises or to personal property alleged to have been caused by Company or a Cleaning Professional within forty-eight (48) hours following completion of performance, by telephone or electronic mail using the contact particulars set forth in Article 29, accompanied where practicable by photographic evidence. Written notice of claim shall be directed to Company at the address set forth in Section 29.1. Client acknowledges that the prompt reporting required by this Section 14.1 is material to the ability of either Party to determine the cause and timing of any alleged damage, and that this notice window is deliberately aligned with the notice window for deficient performance under Section 13.1.

14.2 Investigation and Response. Company shall investigate each claim reported under Section 14.1, including review of the applicable Job Photographs, and shall respond to Client within five (5) Business Days.

14.3 Remedy. Where Company determines that damage was caused by Company or by a Cleaning Professional in the performance of the Services, Company shall, at its election and in consultation with Client, repair the item, replace the item, or pay to Client the reasonable value of the item.

14.4 Insurance. Company maintains commercial general liability insurance with limits of One Million Dollars ($1,000,000.00) per occurrence and One Million Dollars ($1,000,000.00) in the aggregate. Company shall furnish a certificate of insurance to Client upon request.

14.5 Exclusions. Company shall have no liability under this Article 14 in respect of:

14.5.1 damage existing prior to the performance of the Services;

14.5.2 ordinary wear and tear;

14.5.3 items that were loose, cracked, worn, unstable, or improperly mounted or installed prior to performance;

14.5.4 damage arising from a defect in the Premises or its systems, including plumbing leaks, defective wiring, and unsealed or improperly finished flooring;

14.5.5 damage to a surface or item that reacts adversely to customary cleaning methods, where Client failed to make the disclosure required by Section 12.5; and

14.5.6 currency or jewelry left in open areas in contravention of Section 12.4.

ARTICLE 15 — PAYMENT TERMS

15.1 No Storage of Payment Instruments. Company does not collect, process, or store Client payment card or bank account information. All card payments are tendered through a hosted payment page operated by Company’s third-party payment provider.

15.2 Invoicing. Following completion of the Services, Company shall transmit to Client an invoice incorporating a secure payment link. Client tenders payment on the payment provider’s hosted page or by another method permitted under Section 15.3.

15.3 Accepted Payment Methods. Company accepts the following methods of payment for the Services:

15.3.1 online card payment through the hosted payment page identified in the invoice, which is Company’s preferred method;

15.3.2 check, payable to Property Pros Family Group LLC and delivered to the address set forth in Section 29.1; and

15.3.3 cash, tendered to Company.

15.4 Methods Not Accepted. Company does not accept Venmo, Zelle, or any other peer-to-peer transfer application as a method of payment for the Services. Any purported tender of a Service Fee by such means is not accepted and does not discharge Client’s payment obligation.

15.5 Processing Costs. Any processing fee assessed by the third-party payment provider in connection with a card payment is displayed to Client prior to confirmation of that payment.

15.6 Due Date. Invoices are due upon receipt unless otherwise agreed by the Parties in writing.

15.7 Delinquency. Where an invoice remains unpaid for more than thirty (30) days, Company may suspend the acceptance of further Booking Requests from Client until the delinquency is cured. Company shall attempt to contact Client prior to any such suspension.

15.8 Billing Disputes. Client shall notify Company of any disputed invoice item prior to tendering payment and prior to initiating any chargeback or payment reversal with a card issuer or financial institution. Client shall cooperate in good faith to resolve billing disputes directly with Company.

15.9 Gratuities. Gratuities are voluntary. A gratuity is never required, is never solicited as a condition of performance, and is never included in any invoice or in any Service Fee. Where Client elects to furnish a gratuity, Company shall facilitate its direct transmission from Client to the Cleaning Professional, which may be effected by Venmo or by such other means as Client and the Cleaning Professional arrange. Company does not process, receive, hold, retain any portion of, or account for any gratuity. For the avoidance of doubt, the availability of Venmo for a voluntary gratuity under this Section 15.9 does not make Venmo an accepted method of payment for the Services, and Section 15.4 continues to apply.

ARTICLE 16 — NON-SOLICITATION OF CLEANING PROFESSIONALS

16.1 Covenant. During the term of this Agreement and for a period of twelve (12) months following the last performance of Services for Client, Client shall not, directly or indirectly, solicit, hire, engage, or retain for cleaning or property-maintenance services any Cleaning Professional introduced to Client through Company, whether independently or through any other business entity.

16.2 Placement Fee. In the event of a breach of Section 16.1, Client shall pay to Company a placement fee of One Thousand Dollars ($1,000.00), representing the Parties’ reasonable estimate of the cost of recruiting, onboarding, and training a replacement Cleaning Professional, such damages being difficult to ascertain with precision.

16.3 Accommodation. Nothing in this Article 16 restricts Client from requesting that Company assign a particular Cleaning Professional to future Bookings. Company shall use reasonable efforts to accommodate any such request.

ARTICLE 17 — DISCLAIMER OF WARRANTIES

17.1 COMPANY WARRANTS THAT THE SERVICES SHALL BE PERFORMED IN A WORKMANLIKE MANNER CONSISTENT WITH PREVAILING STANDARDS IN THE RESIDENTIAL CLEANING INDUSTRY. CLIENT’S REMEDY FOR BREACH OF THIS WARRANTY IS SET FORTH IN ARTICLE 13.

17.2 EXCEPT AS EXPRESSLY SET FORTH IN SECTION 17.1 AND IN ARTICLE 14, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND COMPANY DISCLAIMS ALL OTHER WARRANTIES, CONDITIONS, AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

17.3 COMPANY DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF DEFECT, OR THAT ANY PRICE, ESTIMATE, SCHEDULE, OR OTHER INFORMATION DISPLAYED ON THE SITE WILL BE FREE OF ERROR. NO PRICE DISPLAYED IN ERROR SHALL CONSTITUTE A BINDING OFFER, AND SECTION 5.8 SHALL GOVERN.

17.4 NOTHING IN THIS ARTICLE 17 EXCLUDES OR LIMITS ANY WARRANTY, CONDITION, OR LIABILITY THAT MAY NOT BE EXCLUDED OR LIMITED UNDER THE LAWS OF THE STATE OF ARKANSAS. SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF IMPLIED WARRANTIES, AND THE EXCLUSIONS SET FORTH IN THIS ARTICLE 17 MAY NOT APPLY TO CLIENT IN WHOLE OR IN PART.

ARTICLE 18 — LIMITATION OF LIABILITY

18.1 THE LIMITATIONS SET FORTH IN THIS ARTICLE 18 DO NOT APPLY TO, AND COMPANY DOES NOT SEEK TO LIMIT ITS LIABILITY FOR: (A) PHYSICAL DAMAGE TO THE PREMISES OR TO PERSONAL PROPERTY CAUSED BY COMPANY OR BY A CLEANING PROFESSIONAL, WHICH IS GOVERNED BY ARTICLE 14; (B) PERSONAL INJURY OR DEATH CAUSED BY THE NEGLIGENCE OF COMPANY OR OF A CLEANING PROFESSIONAL; OR (C) FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT.

18.2 SUBJECT TO SECTION 18.1, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST RENTAL OR BOOKING INCOME, LOST BUSINESS OPPORTUNITY, LOST WAGES, LOSS OF DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE SERVICES, OR THE SITE, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

18.3 WITHOUT LIMITING THE GENERALITY OF SECTION 18.2, COMPANY SHALL NOT BE LIABLE FOR ANY LOSS OF SHORT-TERM RENTAL INCOME, GUEST CANCELLATION, PLATFORM PENALTY, OR REPUTATIONAL HARM ARISING FROM THE LATE, INCOMPLETE, OR NON-PERFORMANCE OF TURNOVER SERVICES. COMPANY’S OBLIGATIONS IN SUCH CIRCUMSTANCES ARE THOSE SET FORTH IN ARTICLES 7 AND 13.

18.4 SUBJECT TO SECTION 18.1, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO ANY SINGLE BOOKING SHALL NOT EXCEED THE SERVICE FEE ACTUALLY PAID BY CLIENT TO COMPANY IN RESPECT OF THAT BOOKING.

18.5 SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND THE LIMITATIONS SET FORTH IN THIS ARTICLE 18 MAY NOT APPLY TO CLIENT IN WHOLE OR IN PART. IF ANY LIMITATION SET FORTH IN THIS ARTICLE 18 IS HELD UNENFORCEABLE, IT SHALL BE ENFORCED TO THE MAXIMUM EXTENT PERMITTED BY LAW AND THE REMAINING PROVISIONS SHALL CONTINUE IN FULL FORCE AND EFFECT.

18.6 THE ALLOCATION OF RISK SET FORTH IN THIS ARTICLE 18 IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES AND IS REFLECTED IN THE SERVICE FEES CHARGED BY COMPANY.

ARTICLE 19 — INDEMNIFICATION

19.1 Client shall indemnify, defend, and hold harmless Company and its members, managers, officers, employees, and Cleaning Professionals from and against any third-party claim, demand, loss, liability, damage, cost, and reasonable attorneys’ fee to the extent arising out of:

19.1.1 Client’s furnishing of materially inaccurate information concerning the Premises or the Access Credentials;

19.1.2 Client’s direction of Company to enter a premises that Client lacked lawful authority to permit Company to enter; or

19.1.3 Client’s failure to disclose a hazardous condition at the Premises known to Client.

19.2 The indemnity set forth in Section 19.1 is the sole indemnification obligation of Client under this Agreement and does not extend to any claim arising from the negligence or willful misconduct of Company or of a Cleaning Professional.

19.3 Company shall notify Client promptly of any claim for which indemnification is sought and shall afford Client a reasonable opportunity to participate in the defense thereof. Company may assume control of the defense at its own cost, in which event Client shall reasonably cooperate.

ARTICLE 20 — CLIENT ACCOUNT AND AUTHENTICATION

20.1 Passwordless Authentication. Access to the Portal is effected exclusively by federated authentication through a third-party identity provider or by a single-use authentication link transmitted to Client’s registered electronic mail address. Company does not create, request, transmit, or store any password in respect of Client’s account, and no such password exists.

20.2 Authentication Links. Each single-use authentication link expires sixty (60) minutes after issuance and is personal to Client. Client shall not forward or disclose any authentication link.

20.3 Client Responsibility. Client is responsible for maintaining the security of the electronic mail account and any federated identity account used to authenticate to the Portal. Client shall notify Company promptly upon becoming aware of any unauthorized access to Client’s account, whereupon Company shall suspend such account.

20.4 Non-Transferability. Client shall not assign or transfer Client’s account to any other person or entity.

20.5 Company Rights. Company may suspend or terminate an account used in violation of this Agreement, to harass Company personnel, or for any fraudulent purpose. Company shall state the reason for any such action, and such action shall not affect Client’s entitlement to Services already paid for.

ARTICLE 21 — ELECTRONIC COMMUNICATIONS

21.1 Consent. Client consents to receive from Company, by electronic mail and through the Portal, all transactional communications relating to the Services, including booking confirmations, schedule reminders, en-route notifications, invoices, Clean Reports, and service-rating requests.

21.2 Writing Requirement. Client agrees that the delivery of notices, disclosures, agreements, and other communications by electronic means satisfies any legal requirement that such communications be in writing, and that electronic records and signatures shall have the same force and effect as writings executed in ink.

21.3 Text Messages. Where Client has affirmatively elected to receive text messages, Client may revoke such election at any time by replying “STOP” to any message. Message and data rates may apply.

21.4 Promotional Communications. Company shall obtain Client’s separate consent prior to transmitting promotional communications where such consent is required by applicable law.

ARTICLE 22 — REVIEWS AND FEEDBACK

22.1 Client is solely responsible for the content of any public review or rating submitted by Client, which shall reflect Client’s honest experience.

22.2 Company may reproduce a publicly posted review, attributed by first name and last initial, on the Site and in marketing materials. Company shall cease such reproduction upon Client’s request.

22.3 Company does not require, and does not offer consideration in exchange for, any positive review or rating.

ARTICLE 23 — INTELLECTUAL PROPERTY; ACCEPTABLE USE; THIRD-PARTY SITES

23.1 Ownership. The Site and all content therein, including text, graphics, logos, photographs, checklists, and software, are the property of Company or its licensors and are protected by applicable intellectual property laws.

23.2 License. Company grants Client a limited, non-exclusive, non-transferable, revocable license to access and use the Site for the purpose of evaluating, requesting, and managing the Services.

23.3 Restrictions. Client shall not reproduce Company’s content for use in a competing business, scrape or harvest data from the Site, attempt to gain unauthorized access to the Site or its underlying systems, or interfere with the use of the Site by any other person.

23.4 Third-Party Sites and Services. The Site contains links to, and integrations with, websites and services operated by third parties, including the identity provider used for authentication, the payment provider referenced in Article 15, and review platforms. Such websites and services are governed by their own terms and privacy policies. Company does not control and is not responsible for the content, availability, or practices of any such third party.

ARTICLE 24 — PRIVACY

24.1 Company’s collection, use, disclosure, retention, and deletion of Client’s personal information are governed by Company’s Privacy Policy, which is incorporated into this Agreement by reference.

24.2 The Privacy Policy sets forth the procedure by which Client may request access to, or deletion of, Client’s personal information. Company shall respond to a verified request within forty-five (45) days.

ARTICLE 25 — DISPUTE RESOLUTION; GOVERNING LAW; VENUE

25.1 Informal Resolution. Prior to commencing any proceeding, the Parties shall attempt in good faith to resolve the dispute by direct discussion. Client shall initiate such discussion by telephone to Company at the number set forth in Article 29, within thirty (30) days following the occurrence giving rise to the dispute.

25.2 Written Notice. Where direct discussion does not resolve the dispute, the complaining Party shall transmit written notice to the other Party describing the dispute and the relief sought. The receiving Party shall respond in writing within fifteen (15) Business Days and shall engage in good-faith efforts toward resolution.

25.3 Small Claims. Where the procedures set forth in Sections 25.1 and 25.2 do not resolve the dispute, either Party may commence a proceeding in the small claims division of the District Court of Garland County, Arkansas, in respect of any claim within the jurisdictional limit of that division (currently Five Thousand Dollars ($5,000.00)).

25.4 No Arbitration. This Agreement does not require the arbitration of disputes and does not contain a waiver of class or representative proceedings. Each Party retains the right to pursue relief in a court of competent jurisdiction in accordance with this Article 25.

25.5 Governing Law. This Agreement, and all matters arising out of or relating to it, shall be governed by and construed in accordance with the laws of the State of Arkansas, without regard to its conflict-of-laws principles.

25.6 Venue. Subject to Section 25.3, each Party irrevocably submits to the exclusive jurisdiction and venue of the state and federal courts situated in Garland County, Arkansas, and waives any objection to such venue on grounds of inconvenient forum.

25.7 Attorneys’ Fees. Except as expressly provided in Section 19.1, each Party shall bear its own attorneys’ fees and costs incurred in connection with any dispute arising under this Agreement, unless otherwise required by applicable law.

ARTICLE 26 — TERM; SUSPENSION; TERMINATION

26.1 Term. This Agreement commences upon Client’s acceptance under Section 2.1 and continues until terminated in accordance with this Article 26.

26.2 Termination by Client. Client may terminate this Agreement at any time by ceasing to use the Site and the Services and by notifying Company. Termination does not relieve Client of the obligation to pay amounts accrued prior to termination, including any Rush Fee earned under Article 6.

26.3 Termination by Company. Company may suspend or terminate this Agreement, or refuse to accept further Booking Requests, upon notice to Client, in the event of: (a) non-payment continuing beyond the period specified in Section 15.7; (b) breach of Section 12.6; (c) breach of Article 16; or (d) any other material breach of this Agreement not cured within ten (10) days following written notice.

26.4 Effect of Termination. Termination does not affect any Confirmed Booking for which Client has tendered payment, which shall be performed or refunded at Company’s election.

ARTICLE 27 — MODIFICATION OF AGREEMENT

27.1 Company may amend this Agreement from time to time. The amended Agreement shall be posted to the Site with a revised effective date.

27.2 Where an amendment materially affects pricing, fees, or the allocation of liability, Company shall notify active Clients by electronic mail not less than fourteen (14) days prior to the effective date of such amendment.

27.3 No amendment shall apply retroactively to any Confirmed Booking existing as of the effective date of such amendment. Each Booking is governed by the version of this Agreement in effect at the time such Booking was confirmed, and by the Fee Schedule in effect as provided in Section 5.9.

27.4 Client’s submission of a Booking Request following the effective date of an amendment constitutes acceptance of the Agreement as amended.

ARTICLE 28 — GENERAL PROVISIONS

28.1 Severability. If any provision of this Agreement is held invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to render it enforceable, or if modification is not possible, severed, and the remaining provisions shall continue in full force and effect.

28.2 Entire Agreement. This Agreement, together with the Privacy Policy, the Fee Schedule, and each Confirmed Booking, constitutes the entire agreement between the Parties with respect to its subject matter and supersedes all prior and contemporaneous understandings, communications, and proposals, whether oral or written.

28.3 Assignment. Client shall not assign or transfer this Agreement, in whole or in part, without the prior written consent of Company. Company may assign this Agreement in connection with a merger, reorganization, or sale of all or substantially all of its assets, upon notice to Client. This Agreement binds and inures to the benefit of the Parties and their permitted successors and assigns.

28.4 Force Majeure. Neither Party shall be liable for any failure or delay in performance to the extent caused by an event beyond its reasonable control, including acts of God, severe weather, flood, ice, fire, epidemic, public health emergency, utility failure, labor disturbance, governmental action, or civil unrest (each, a “Force Majeure Event”). The affected Party shall notify the other promptly and shall resume performance as soon as reasonably practicable.

28.5 Notices. All notices under this Agreement shall be in writing and shall be delivered to Company at the address or electronic mail address set forth in Article 29, and to Client at the address or electronic mail address most recently furnished by Client to Company. Notice is deemed given upon delivery, or upon transmission in the case of electronic mail.

28.6 Waiver. No failure or delay by either Party in exercising any right under this Agreement shall operate as a waiver of that right. No waiver shall be effective unless in writing, and no single waiver shall constitute a continuing waiver.

28.7 Amendment. Except as provided in Article 27, this Agreement may be amended only by a writing executed by both Parties.

28.8 Relationship of the Parties. Nothing in this Agreement creates any partnership, joint venture, agency, franchise, or employment relationship between the Parties.

28.9 Survival. Articles 6, 10, 14, 15, 16, 17, 18, 19, 24, 25, and 28, and any other provision that by its nature should survive, shall survive the termination or expiration of this Agreement.

28.10 Headings. Article and Section headings are for convenience of reference only and shall not affect the interpretation of this Agreement.

28.11 No Construction Against Drafter. This Agreement shall not be construed against either Party by reason of its authorship.

28.12 Language. This Agreement and all related documents shall be prepared and interpreted in the English language.

28.13 Electronic Records. A printed version of this Agreement and of any notice given electronically shall be admissible in judicial and administrative proceedings to the same extent, and subject to the same conditions, as other business records originally generated and maintained in printed form.

ARTICLE 29 — NOTICES AND CONTACT INFORMATION

29.1 All notices, inquiries, claims, and requests directed to Company under this Agreement, including notices of claim under Article 14, shall be transmitted to:

> PROPERTY PROS FAMILY GROUP LLC > d/b/a Property Pros of Hot Springs > 300 South Spring Street, #900 > Little Rock, Arkansas 72201 > > Telephone: (501) 482-5994 > Electronic Mail: propertyproshotsprings@gmail.com

29.2 Company may update the contact information set forth in Section 29.1 by posting revised information to the Site.

ACCEPTANCE

BY SUBMITTING A BOOKING REQUEST, BY AUTHENTICATING TO THE PORTAL, OR BY ACCEPTING PERFORMANCE OF THE SERVICES, CLIENT ACKNOWLEDGES THAT CLIENT HAS READ THIS AGREEMENT, UNDERSTANDS IT, AND AGREES TO BE BOUND BY ITS TERMS, INCLUDING THE NON-REFUNDABILITY OF RUSH FEES UNDER ARTICLE 6, THE DISCLAIMER OF WARRANTIES UNDER ARTICLE 17, AND THE LIMITATION OF LIABILITY UNDER ARTICLE 18.

*Effective as of August 3, 2026 — Property Pros Family Group LLC*